Everything you need to know about our 30-Day Satisfaction Guarantee and how we protect your personal information.
We stand behind the quality of Barakah Balance™. If you are not satisfied with your first purchase, you may request a refund within 30 days of delivery, subject to the conditions outlined below.
Our voluntary satisfaction guarantee is designed for first-time customers purchasing a single unit.
The voluntary 30-Day Satisfaction Guarantee does not apply to the following:
These exclusions apply only to our voluntary satisfaction guarantee and do not limit your statutory consumer rights.
Once your returned product has been received and we have confirmed that your request meets the eligibility requirements, we will refund the purchase price, excluding any original shipping fees, where applicable.
Follow these three steps to submit a request under our satisfaction guarantee.
Submit your refund request through our Contact Us page within 30 days of confirmed delivery.
Include your order number, proof of purchase and a brief explanation of your request.
Our team will review your request and provide return instructions. Please wait for these instructions before sending your product back.
This voluntary satisfaction guarantee is provided in addition to your rights under the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under applicable consumer protection legislation.
The eligibility requirements and exclusions above apply only to our voluntary 30-Day Satisfaction Guarantee and do not limit your statutory rights.
Barakah Labs™ respects your privacy and is committed to protecting the personal information you share with us when visiting our website, making a purchase or contacting our team.
LAST UPDATED: MARCH 2026When you visit our website, place an order or communicate with us, we may collect the following personal information:
We collect information reasonably necessary to provide our products, fulfil orders, respond to enquiries and operate our business.
We may use the personal information we collect to:
You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails.
We do not sell your personal information.
Payments made through our website are processed securely by third-party payment providers, such as Stripe or other payment gateways supported by our online store.
These providers process payment information in accordance with their own security standards and privacy policies.
Barakah Labs™ does not store your full credit card details.
Our website may use cookies and analytics technologies to understand how visitors interact with our online store.
This information helps us monitor website performance, improve navigation and enhance the customer experience.
Information collected through these technologies may include:
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
We may share limited personal information with trusted third-party service providers when reasonably necessary to operate our business and deliver our services.
These providers may include:
We expect service providers handling personal information on our behalf to take appropriate steps to protect it.
We do not sell your personal information to third parties.
We take reasonable steps to protect the personal information we hold against misuse, loss, unauthorised access, modification and disclosure.
Our website uses third-party platforms and payment providers with security measures designed to protect customer information.
However, no method of electronic transmission or data storage is completely secure, and we cannot guarantee absolute security.
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To submit a request, please contact us through our Contact Us page.
We may need to verify your identity before responding to requests involving personal information.
Barakah Labs™ may update this Privacy Policy periodically to reflect changes in our business operations, website functionality or applicable legal requirements.
When changes are made, we will update the revision date displayed at the top of this page.
The latest version of this Privacy Policy will always be available on our website.
If you have questions about this Privacy Policy, how your personal information is handled, or would like to request access or correction, please contact us through our website.
Whether you have a question about our satisfaction guarantee, your personal information or a recent order, get in touch with the Barakah Labs™ team.
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